Product and Solutions


Designed for maximum availability

  • Provides 99.999 percent (five-nines) availability for mission critical communications
  • Reliability is inherently built into the system using solid state switching technology
  • In the event of a WAN failure, switches continue to work independently
  • In the event of a switch failure, n+1 redundancy ensures it rolls over to an available switch on the network

ShoreTel UC Platform – Software

Distributed call control software
  • Single, unified system – management ease
  • Reliable, stand-alone services in all locations
  • N+1 redundancy built into architecture
Rich software applications
  • Unified messaging and auto-attendant
  • Contact Center and IVR
  • IM, audio, desktop video, Web conferencing

ShoreTel UC Platform – Hardware

Highly reliable voice switches
  • Flash memory—the only moving part is the fan
  • Modular design that's easy to scale
  • Call control, messaging, auto-attendant
  • Flexible modules selected by capacity
Secure appliances
  • VPN Concentrator
  • SIP Session Border Controller
  • ShoreTel Mobility Router

ShoreTel IP Phones

IP Phones
  • The latest ergonomic designs
  • Superior sound quality
  • Models for all user needs and types

Centralized Communication Management for Users

ShoreTel Communicator
  • Intuitive web-based user interface
  • Access from any location, across any device
  • Simplifies collaboration; Move effortlessly between voice, video & IM
  • Integrates with all business apps including Microsoft Outlook
    • Unifies the inbox
    • Power dialing & screen pop
    • Calendar integration

ShoreTel System Management

ShoreTel Director
  • Entire IP phone system managed from a single, browser-based interface
  • Intuitive administration
  • Requires minimal training
  • Needs fewer IT resources